Frequently Asked Questions

How do I find my Remote on your site?

The easiest way to find what you are looking for is to type the model number without spaces, into the search bar at the top of the screen. It will let you know what remote model numbers that match your query that we have in stock, but you can also search by your tv's model number etc and it'll still find the best matching remote.

What if I still can't find it?

It's possible that we may not have your remote in inventory. But to be sure, you can e-mail us at sales@remotecontrolhookup.com and we will look for the remote for you.

What are my shipping options?

You can check out our page dedicated to our shipping options, to learn more about who we ship with and where we ship, and the costs of doing so?

How long does it take to recieve my remote?

Typically 3 to 7 business days. Our warehouse is located in Tampa FL, so if you are further from Florida, you can expect it take to closer to 5 to 7 business days.

It's been longer than 7 business days, where is my package?

Simply call us at 1-800-827-2546 to get information about your order status and when it may arrive. Also once your order is shipped, if you entered a valid e-mail you should receive tracking information via Email.

Can I track my order online?

We don't offer this feature at the moment, but when we ship your order, you should receive tracking information by the end of that business day.

I've just placed an order, but I realized I filled in my address Wrong! What do I do?

Call us soon as you notice the issue at 1-800-827-2546 and we'll help you correct the information before it's shipped. We also run your address through an address verification software, that if that address doesn't exist, we'll contact you to update it.

Do you ship outside the US?

For more information on where we ship, reference our shipping details page for further information.

How Secure is the Personal Information I provide through your website?

We take protection of your personal information very seriously. We will collect your information using SSL encryption and then we will only store the most required information to process your order and we will then destroy the rest.